What I Like to talk About
People think that everything Disney touched is "magic!" It's not magic. It's method. I share Disney inspired leadership, customer service, employee engagement and innovation methodologies so you can create your own magic
A 25-year Disney Institute, Disney Entertainment and Disney University team member, Lenn "The Mouse Man" Millbower saw the Disney "magic" up close: Starting in Epcot Attractions, stage managing at Disney-MGM Studios, opening Disney's Animal Kingdom, writing employee training at Disney University, writing/managing programs at Disney Institute, leading training for Walt Disney Entertainment and managing a training team for WDW Learning Solutions.
Lenn is a five-time published author, frequent keynoter and workshop leader, and a corporate culture/leadership/service consultant.
Past clients include local, state and US Federal government, health care, grocery, farming, nuclear power, utilities, US military, e-services, administrative professionals, asset recovery management, transportation, insurance and Meeting Professionals International.Give it a shake and watch the magic will take!
"Lenn has received superior reviews from both MPI chapters and their event attendees. He has built a reputation for being a wonderful partner, very easy to work with, dependable and professional. I highly recommend him as a presenter."?Catherine McClung, Program Manager, chapters, MPI
Lenn Millbower, The Mouse Man™ Biography
Lenn Millbower is the founder and president of Offbeat Training LLC --- an organization specializing in teaching Disney methodology so that business professionals can make their own magic.
Lenn has extensive experience in training and education, instructional design, customer service, leadership, innovation, and presentation skills over the past three decades in a variety of organizational environments. His lauded learner focused strategies gives him a real-world perspective on the relevant application of brain-based adult learning methodologies.
Prior to founding Offbeat Training LLC, Lenn was a training leader at Disney World Learning Solutions where he managed the team that wrote and documented all operational employee training. He wrote leadership, technical, and soft-skills training as the instructional design training manager for Walt Disney Entertainment, including the Disney Character training program and all the technical fireworks training. At the Disney Institute, Lenn was the instructional designer and content owner for The Disney Approach to Loyalty, The Disney Approach to Quality Service and The Disney Approach to Quality Service for Health Care Professionals. Working as an instructional designer for the Disney University, Lenn wrote several training programs, including Housekeeping, Custodial, Attractions, Ticket Sales, customer service, and orientation programs for Epcot, Disney’s Animal Kingdom, and Walt Disney World. Finally, on the Disney’s Animal Kingdom opening team, Lenn wrote and established the entertainment training offerings and department. In recognition of his efforts on the opening team of Disney’s Animal Kingdom, Lenn was recipient of Disney’s highest internal recognition award: Partners in Excellence.
Post Disney, Lenn uses consulting, keynotes, workshops, and coaching to apply Disney methodology to client organizations. Clients have included well known governmental, military, heath care, supermarket, and insurance industry organizations. This consulting has been so successful that his latest client, Lowes Foods, has increased profits by 50% per DAY.
Lenn practices the interactivity he preaches. His keynotes, seminars, and workshops use a highly engaging, interactive and enjoyable mixture of entertainment-based techniques that energize trainees while fully demonstrating the effectiveness of his techniques in real-world applications. Lenn focuses on demonstrating practical techniques that the trainees can immediately apply. His examples are specific and targeted to the training needs of the organization he is training.
A highly successful speaker and trainer, Lenn has delivered well-received presentations at international conferences including the American Management Association, the American Society for Training & Development, the Association for Supervision and Curriculum Development, the International Alliance for Learning, the International Society for Performance Improvement, the National Speakers Association, the Society for Human Resource Management, and the Training national and international conferences.
Prior to his training and education career, Lenn was a professional magician, comedian, and musician who performed extensively throughout the United States, Canada, and on cruise ships.
Lenn’s published works include Care Like a Mouse: The Key to Disney Quality Sevice (January 2018), The Learnertainment(tm) Pocket Tip Book, CLOUT Competencies Inventory©; Show Biz Training; Cartoons for Trainers; Game Show Themes for Trainers; and Training with a Beat. Contributing works include Speaker, Training and T&D magazines, and the books 90 World Class Activities from 90 World Class Trainers, the Pfeiffer Annual, and The Training and Performance Source Book.
Lenn received his BM in Composition from Berklee College of Music and his MA in Human Resource Development from Webster University. He is a professional member of the National Speaker's Association, the American Society for Training and Development, a former board member of the National Speakers Association of Central Florida, the International Alliance for Learning and the Contract Trainer’s Association, and is listed in several Who’s Who editions.