Overview

ICMI's Contact Center Expo is a conference for contact center industry professionals.

Why Attend – 2022

Show highlights include inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

Event highlights include:

• Content-rich program
• Key learning tracks
• Networking opportunities
• Insightful keynotes
• Games & prizes

The show offers 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and insights on essential areas, including WFO and leadership.

Conference Tours feature the most innovative contact centers across a variety of industries, sizes, and technology implementations. During these guided tours, attendees will visit the contact center environment and the host’s facility at large.

Why Exhibit – 2022

For exhibitors, the show is the ideal event to reach contact center professionals in one place while they search for solutions. Majority of the attendees are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions.

Plus, the show attracts many more decision-makers in search of solutions in all areas of contact centers including agent software, AI, chatbots, cloud solutions, multichannel/omnichannel, self-service, WFO and more.

Organizer

ICMI - the International Customer Management Institute is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources.

Source: Event Website